Shipping Policy

1. Introduction

At Petretmart, we aim to provide efficient and reliable shipping services to ensure your orders arrive on time and in excellent condition. This Shipping Policy outlines the terms and conditions related to the shipment of our products.

2. Shipping Destinations

We currently ship to [india ]. If your location is not listed, please contact our customer service team at [himanshu.98915@gmail.com] for assistance.

3. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping methods to meet your needs, including standard, expedited, and express shipping. The available options will be displayed at checkout.
  • Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method selected, and the destination. The total shipping cost will be displayed at checkout.

4. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days. Processing times may be longer during peak periods or for special promotions.
  • Business Days: Our business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed on the next business day.

5. Delivery Time

  • Standard Shipping: Typically delivered within [7] business days.
  • Expedited Shipping: Typically delivered within [3] business days.
  • International Shipping: Delivery times for international orders vary based on the destination and shipping method selected. Please allow additional time for customs clearance.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our carrier’s website.

7. Shipping Restrictions

  • PO Boxes: We do not ship to PO Box addresses.
  • Restricted Items: Certain items may have shipping restrictions due to regulations or carrier policies. If your order contains restricted items, we will contact you with alternative shipping options.

8. Shipping Delays

While we strive to meet all delivery estimates, occasional delays may occur due to factors beyond our control, such as weather conditions, customs processing, or carrier delays. We appreciate your understanding and patience in such situations.

9. Lost or Damaged Packages

  • Lost Packages: If your package is lost during transit, please contact us at [himanshu.98915@gmail.com] so we can initiate an investigation with the carrier.
  • Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will work with you to resolve the issue promptly.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website constitutes your acceptance of the revised Shipping Policy.

11. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us at:

  • Email: [himanshu.98915@gmail.com]
  • Address: [Block-D, street no-12,KH-1296,Swaroop nagar]

Thank you for shopping with Petretmart. We value your business and are committed to providing you with exceptional service.