RETURN,EXCHANGE&REFUND POLICY

1. Introduction

At Petretmart, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer returns, exchanges, and refunds under the following terms and conditions.

2. Return Policy

  • Eligibility: To be eligible for a return, the item must be unused, in its original condition, and with all original tags and packaging intact. Items that are damaged, worn, or altered in any way are not eligible for return.
  • Time Frame: You must initiate a return within 30 days of the purchase date.
  • Process: To initiate a return, please contact our customer service team at [Your email address] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back.
  • Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to our error (e.g., wrong item shipped, defective product).

3. Exchange Policy

  • Eligibility: Items eligible for exchange must meet the same criteria as returns.
  • Time Frame: You must request an exchange within 7 days of the purchase date.
  • Process: To initiate an exchange, please contact our customer service team at [Your email address] with your order number and details of the item you wish to exchange. We will provide you with an exchange authorization and instructions on how to proceed.
  • Shipping Costs: The customer is responsible for the shipping costs associated with sending the original item back to us. We will cover the shipping costs for sending the exchanged item to you.

4. Refund Policy

  • Eligibility: Refunds are issued for returned items that meet the return criteria.
  • Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
  • Non-Refundable Items: Certain items are non-refundable, including gift cards and items marked as final sale.
  • Partial Refunds: In certain situations, partial refunds may be granted for items that are returned more than 30 days after delivery or that are not in their original condition.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Your email address] with your order number and details of the issue. We will arrange for a replacement or refund as quickly as possible, including covering any shipping costs.

6. Contact Us

For any questions or concerns about our Return, Exchange, and Refund Policy, please contact us at:

  • Email: [himanshu.98915@gmail.com]
  • Address: [kh-1296,block-d,swaroop nagardelhi-110084]

We value your satisfaction and are here to assist you with any issues you may have with your purchase.